Refund Policy

Effective Date: May 01, 2025

Last Updated: May 20, 2025

Thank you for shopping at NetZero Planet. We value your support and aim to ensure a transparent and satisfactory experience for all our customers. Please read our refund policy carefully.

1. General Refund Policy

At netzero-planet.com, we strive to deliver high-quality services and products aligned with sustainability and climate action. As most of our offerings are digital or service-based, refunds are subject to specific conditions outlined below.

2. Eligibility for Refunds

We offer refunds under the following circumstances:

• Duplicate Payments: If a customer is charged more than once for the same transaction.
• Unfulfilled Services: If a service or digital product was not delivered within the committed time or cannot be fulfilled due to technical or operational issues.
• Wrong Transaction Amount: If the transaction was processed for an incorrect amount due to a system or technical error.

Refunds are not applicable in the following cases:

• Change of mind after the transaction is completed.
• Incorrect or incomplete information provided by the customer.
• Services already rendered or partially consumed.
• Donations or contributions (unless made in error or multiple times).

3. Refund Request Procedure

To request a refund, please contact us via email at support@netzero-planet.com within 7 days of the transaction date. Include the following details:

• Transaction ID
• Payment date
• Amount paid
• Reason for refund
• Your contact information

4. Processing Your Refund

Once your request is received and validated, we will initiate the refund through Razorpay, our secure payment gateway provider. Please allow 7–10 business days for the amount to reflect in your original payment method.

5. Late or Missing Refunds

If you haven’t received a refund within the expected timeframe:

• Check your bank account or payment source again.
• Contact your payment provider (e.g., bank or credit card company).
• If the issue persists, reach us at support@netzero-planet.com for assistance.

6. Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be updated on this page with a revised effective date.

7. Contact Us

If you have any questions regarding our refund policy, please contact: